For Android Users:
Unfortunately, there is no way to transfer a user's account from one Android device to another. All data is storing on the device and is deleting after deletion of the Nebula app. You can only create the new profile on your new device. But our users are able to restore their premium subscription if they are using the same Gmail account on the new device. Here is the guide how to do it: Guide
If there are unused credits on the old device, please contact our support team though the new phone via "Support (Contact us)" feature in the Nebula's "Settings" menu on your new device to give us all necessary info. Please see how to find it here: How to find the settings menu, and please provide us with the screenshot of your transactions for credits from purchase history.
For Apple Users:
To restore your subscription you should do the following actions:
To restore your subscription on your iPhone\iPad device:
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Please make sure you're signed in to the same Apple ID account as at the moment of your subscription purchase
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Go to the settings inside the Nebula app.
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There you will be able to choose the "Unlock All Features" option.
The screen with subscription options will open up. At the very bottom, you will see the "Restore" button. Please press it to restore your subscription.
In order to get access to your purchased credits and conversation history, you should sign in to your account..
To get into your account, you should do the following steps:
- Open the Nebula app
- Tap on "More details" button in the middle of the screen
- Tap on the Cog icon in the top right corner of the screen
- Tap the "Log out:" button at the bottom of the screen
Please note that in case if you see the "Sign up" button, You should just sign up using any method you like and then return to the settings, you will see the "Log out" after it - Then you will be redirected to the login screen
- Tap on "Already a user"
- Choose the sign in method which you have used before
- After this actions, you will get into your account together with all previously purchased services