At Nebula, we prioritize our users' satisfaction and always strive to provide the best experience. If you're facing issues with our web services and are considering a refund, please follow the steps below:
Contact Nebula Support:
- A detailed description of your case.
- Your name on AskNebula.
- Your birth details:
- Date of birth (please use the format YYYY-MM-DD).
- Place of birth (City, Country).
- Time of birth.
- Date of your order.
- Relevant screenshots (e.g., of the payment, error messages, etc)
Wait for a Response:
Our support team will review your request and get back to you as soon as possible. They might ask for additional information or offer solutions to resolve the issue.
If your refund request is approved, the amount will be credited back to the original payment method. Please note that the processing time can vary depending on your bank or credit card provider. Typically, it takes between 5-10 business days.
Check with Your Bank or Credit Card Provider:
If you don't see the refund after 10 business days, contact your bank or credit card provider. Sometimes, there might be delays on their end.
If a refund isn't feasible, our support team might offer alternative solutions to compensate for the inconvenience.
- Refunds are processed based on the terms and conditions agreed upon at the time of purchase.
We're committed to ensuring our users have a positive experience with Nebula. If you face any issues, always reach out to our support team first. We're here to help!