I have purchased credits in Nebula, but the balance was not topped up.

If you're having trouble crediting your account within the app, please provide us with this information, so we can better help you:

1. Screenshot of a credit receipt;

2. Information about your device (here's how you can find it):

If you are an Android user:

1. Open the Nebula app

2. Press "Setting wheel" (upright corner)

3. Press the "Support" button.

If you are an iOS user:

1. Open the Nebula app

2. Press "More details" 

3. Press "Setting wheel" (upright corner)

4. Press the "Support" button. 

If you have previously contacted the support team via the help center, please repeat your request so that we can verify your device information. Also, please include your previous ticket number, so it will be easier for us to identify you and verify all information.

3. Your User ID (that's how you can find it):