If you encounter any technical problem, please contact us directly through the app.
In order for the support team to help you faster, please describe the error in as much detail as possible and attach screenshots or a screen recording. And also information about your device. Here's how you can do it:
If you are an Android user:
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Open the Nebula app
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Press "Setting wheel" (upright corner)
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Press the "Support" button.
If you are an iOS user:
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Open the Nebula app
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Press "More details"
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Press "Setting wheel" (upright corner)
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Press the "Support" button.
If you have previously contacted the support team via the help center, please repeat your request so that we can verify your device information. Also, please include your previous ticket number, so it will be easier for us to identify you and verify all information.