Hey there! 👋 We understand that sometimes things don't go as planned. If you've had an unsatisfactory experience while chatting with an astrologer on the Nebula app and wish to request a refund of your credits, we're here to help! This guide outlines the steps you need to follow to submit a refund request and the information you'll need to provide.
What You'll Need
Before you submit your request, make sure you have the following details:
- Description of the Problem: Clearly explain the issue you encountered during your chat with the astrologer.
- Reason for Refund: Specify why you believe a refund is warranted.
- Your Name in the App: The name you use in the Nebula app.
- Birth Details: Your date of birth (in YYYY-MM-DD format), place of birth (City, Country), and time of birth.
- Service Details: The specific name of the astrologer you chose.
- Date of Chat: When the chat took place.
Steps to Submit a Refund Request 🛠️
For iOS Users:
- Open the Nebula App: Locate and open the Nebula app on your device.
- Navigate to More Details: Tap on the "More details" option.
- Access Settings: Tap on the "Setting wheel" located in the upper-right corner of the screen.
- Contact Support: Finally, tap the "Support" button to submit your request.
For Android Users:
- Open the Nebula App: Locate and open the Nebula app on your device.
- Access Settings: Tap on the "Setting wheel" located in the upper-right corner of the screen.
- Contact Support: Tap the "Support" button to submit your request.
Alternative Method: Using the Help Center 💡
You can also send a request using the "Submit request" feature in our Help Center. However, we strongly recommend using the app's built-in feature for submitting your refund request. Doing so provides us with additional information that greatly aids us during the investigation process. 🕵️♀️
What Happens Next?
Once you've submitted your request, our support team will review the information provided and get back to you as soon as possible. We aim to resolve all issues promptly and to your satisfaction.
Conclusion
Your satisfaction is our priority. If you encounter any issues while using Nebula's astrologer services, don't hesitate to reach out for a refund. Just follow the steps outlined above, and we'll do our best to resolve your issue swiftly.
For any further queries, feel free to contact our customer support. We're here to assist you 24/7. 🌙