If you used the astrologers' service and noticed that your minutes in Nebula are running out too fast - please let us know about it and send to us the information below through the "Submit request" button so we can check your order and make sure that your request is resolved as soon as possible:
- description of the problem;
- your name in the app;
- your birth details: date of birth (please, use the format YYYY-MM-DD), place of birth (City, Country), time of birth;
- service and the name of an astrologer that you chose;
- date of your chat/order;
- anything that confirms that you were charged for the service.
Please submit your request to us by performing the following actions, so we’ll be able to check the information about your device:
For iPhone users:
- Open the Nebula app
- Press "More details"
- Press "Setting wheel" (upright corner)
- Press the "Support" button.
Screenshot:
For Android users
- Open the Nebula app
- Press "Setting wheel" (upright corner)
- Press the "Support" button.
Screenshot:
Also, please see the details about how our chats work below:
You can see the list of Astrologers' services in our app. Please go to the Astrologers tab at the bottom of your app.
Available options:
-
At the top of the page, you can find filters and select astrologers who are online or offline. If you tap an astrologer on the photo, a menu will open with information about him.
-
Live chat with the astrologist (2,99 per min) There is a dot next to the astrologer's name, if it is green, it means that the astrologer is now online and the user has a live chat available. In order to ask a question, the user must buy a package for chats (several tariffs are available). Tariffication is per minute. You have to not leave the chat until you get the answer, otherwise, the astrologist loses all the information about you and becomes available for the other users.
-
Question to the astrologist ($7,99) If there is a gray dot next to the astrologer's name, it means that he is not online. But the user can ask him a question, the answer to which he will receive within 48 hours.