If you have asked an Offline question to the astrologist ($7,99) (a grey dot next to the astrologer's name), it means that he is not online. But you can ask him a question, the answer to which he will receive within 48 hours.
If you used the astrologers' service and did not receive an answer - please let us know about it and send to us the information below through the "Submit request" button with the description of problem so we can check your order and make sure that your request is resolved as soon as possible:
- your name in the app;
- your birth details (date of birth (please, use the format YYYY-MM-DD), place of birth (City, Country), time of birth);
- service and the name of an astrologer that you chose;
- date of your chat/order;
- anything that confirms that you were charged for the service.
Please submit your request to us by performing the following actions, so we’ll be able to check the information about your device:
For iPhone users:
- Open the Nebula app
- Press "More details"
- Press "Setting wheel" (upright corner)
- Press the "Support" button.
Screenshot:
For Android users
- Open the Nebula app
- Press "Setting wheel" (upright corner)
- Press the "Support" button.
Screenshot: