What is the Nebula application subscription?
Nebula premium subscription can be ordered right away from inside the application.
After downloading the app and after accessing the personal account on the main page in the Nebula application, you will receive the pop-up menu about premium access.
Also, you can open this popup from inside "Horoscope" tab tapping on "Unlock forever" button and from the "Settings" menu at "Unlock All Features" section.
On these screenshot you can see that the "Yearly" subscription is preselected, so to order 3-day trial user should select it firstly. After tapping the "Continue" button, you have paid for the "Yearly" subscription, which was selected and is the most advantageous.
How to receive the refund?
In this case, we are not able to manage such refunds. Subscriptions for mobile apps are processed via Google Play and the App Store. Unfortunately, we don't have direct control over these payments. This is outlined in our Terms of Service, specifically in section 5.7 You can find it in the settings menu in Nebula app.
We may offer you compensation in credits for chatting with our advisors equal to your transaction.
For more details about refund process, you can read the following article: How can I receive the refund for Nebula services?
If you need further assistance, please click "Submit request" button or using "Contact us" option inside Nebula app. We're here to help and ensure your experience with Nebula is a positive one.