How to ask for a refund for Nebula services?
We understand that sometimes issues arise, and you may seek a refund or compensation for your Nebula mobile subscription. Here's a guide to help you navigate this process.
If you were charged instead of 3-day trial, please refer to this article: I have been charged instead of 3-days trial on Nebula app.
- Firstly, you should check your transaction.
- If you have not paid to Apple or Google, it might be AskNebula web service. Please refer to this article: How can I receive the refund for AskNebula services?
- If you see that you have paid to Apple or Google in the transaction information, you should contact Apple or Google Play support to receive the refund.
Unfortunately, we have no access to such transactions because these payments are managed by Apple/Google Subscriptions for mobile apps are processed via Google Play and the App Store. Unfortunately, we don't have direct control over these payments. This is outlined in our Terms of Service, specifically in section 5.7 You can find it in the settings menu in Nebula app.
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Refund Process:
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Contact the App Store or Google Play. Below, you can find step-by-step guides of this process.
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App Store: Apple Support Refund Guide
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Google Play: Google Play Support Refund Guide
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Compensation:
If you encounter challenges with the refund process, we can offer an alternative solution:
- Compensation with Credits: We can compensate the deducted funds with credits in our application. These credits will allow you to communicate with our astrologers.
What We Need From You:
To facilitate the compensation process, please provide:
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A receipt of payment from the App Store or Google Play
If you need further assistance, please click "Submit request" button or using "Contact us" option inside Nebula app. We're here to help and ensure your experience with Nebula is a positive one.