What to do if you are facing tech issues with Nebula?
There are several errors that our users can face, but it is a rare situation. Users can receive "Something went wrong" error on the app or some errors during connection to live chats.
Nebula mobile app:
Here are some common solutions that can help:
- Please check for updates. If the app is not updated, it can work not as expected,
- Close and reopen the app.
- Try to restart your phone.
- Check your internet connection
AskNebula website:
- Refresh the page
- Close and open your web browser
- Open your account in another browser or in incognito page. If it works, you should clear your browser's cache.
- Check your internet connection
- Restarting your PC can help too
Anyway, if you have faced some tech issues, do not worry, our support team will handle this in a minute. Just please let us know about it and send to us the information using "Contact us" option inside Nebula app in the settings or create the ticket using contact button here.
Contacting through Nebula app will give us info about your device, that will also help us in our investigations
Here is the guide how to contact through mobile phone:
To make sure that your request is resolved as soon as possible, please provide us with the additional info. Here is the information we need to rapidly solve your case:
- description of the problem
- screenshot if possible
- steps you performed to face the issue
- your birth: date, time and place
- any other information that can help
As soon as we will receive your info, we will start investigating your case. Be sure. Customer satisfaction is our first aim!