How user can get our services and what additional service can be purchased right after purchasing the report?
AskNebula's users can access our website subscription by completing quiz(test) from advertisements on social networks such as Instagram, Facebook, TikTok, and others. Here is the example of the link for the test: https://appnebula.co/
After completing this Quiz user can purchase some astrology readings such as Compatibility report, Palmistry reading, Natal chart, etc. Along with these readings, our users accepting a 7-day trial with weekly/monthly/other recurring subscription plan. All our users can see this information on the sales page. Please refer to the screenshots showing this process:
Please note!!! Website subscription cannot be managed through phone settings using App Store or Google Play. It is not an application for it, it is just a website service for web browsers.
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Why I was charged instead of 7-day trial?
After initial purchase of the report from social networks, our users receive another offer to purchase an astrological guide or pack of guides. Usually for $14.99/19.99/49.99 with discount.
The astrological guide will be sent to your registered email address. Kindly check your mailbox, including the spam folder. We have attached a screenshot of the sales page for your reference:
Additionally, our users receive an offer to purchase 30 minutes of consultation with our advisors on our platform for $49.99 with discount.
To access your credits and schedule your consultation, please visit the AskNebula | Best psychics & astrologers website and log in using the provided credentials. You should have received an email titled "✨Welcome to AskNebula community! Verify your email ✨" containing your username and password.
Here is the screenshots:
Here you can find the guide how to use chats: How do chats work? How can I use my credits or minutes?
Our users can skip both offers, simply clicking on the "Skip this offer and proceed further" button located at the bottom.
How to receive the refund?
Please contact our support team through the "Submit request" button or using "Contact us" option on the website. They will investigate your case and will give you a right solution.
Please additionally provide the information below, so we will be able to find your account and help you faster.
If you made the purchase through our website (Facebook, Instagram), please provide:
- The screenshot of your completed payment
- The last 4 digits of your card and BIN (first 6 digits of your card)
- Your country of residence
- Email used during the registration process
Please note, that if you have paid using Apple Pay, you should check your Apple Pay Device Account Number in the Wallet app.
In order to check your Apple Pay Device Account Number in the Wallet app, here is the guide on screenshots showing how to find it inside the Wallet app:
Looking forward to your questions at support <3