How to do it?
When a user purchased the web subscription, a personal account will be created.
- Firstly, please log in to your personal account on the AskNebula.com using credentials from email with subject: "✨Welcome to Nebula community! Please verify your email ✨" Please see the example on the screenshot:
More about subscription and accessing the account, you can find here: What is AskNebula website subscription? and How do I access my subscription and my Asknebula account?
- After logging in, go to the "Psychics" tab and scroll down till you will find a menu where you can access 100 free credits after downloading the app.
- Click on the appropriate link to download the Nebula app. After downloading, open the app and click "Get Started" button. Your AskNebula account will be automatically connected to Nebula app, and you will be redirected to the "Chatroom" tab.
If you already have downloaded the Nebula app earlier, you definitely have already created the account there. But do not worry about it. You will have an opportunity to choose from two variants:
- Keep your old Nebula account. You will have the opportunity to switch between your new AskNebula account and old Nebula app account.
- Keep only the new one. Old Nebula app account will be deleted, and all chat history will be merged to new AskNebula account. You will have only one new account in this case.
If you need further assistance, please contact our support team using the "Submit a Request" feature or using "Contact us" option inside Nebula app. We're here to help and ensure your experience with Nebula is a positive one.