What to do if you are facing connecting or other problems during the live chat with astrologer?
There are several errors that our users can face, but it is a rare situation. Usually it is relater to system downtime during website updates or our database updates.
In this time, our users can receive "Something went wrong" error on the website and some errors during connection to live chats can occur.
If you have faced such problems, do not worry, please let us know about it and send to us the information through the "Submit request" button or using "Contact us" option on the website.
We will investigate your case and will compensate all funds that can be lost during connection problems. Be sure. Customer satisfaction is our first aim!
But to make sure that your request is resolved as soon as possible, please provide us with the additional info. Here is the information we need to rapidly solve your case:
- description of the problem and the screenshot;
- your name (you can check it inside your profile settings on "Personal Information" page)
- your date of birth (please, use the format YYYY-MM-DD),
- the name of an astrologer that you were chatting with;
- date and time of your chat (with your time zone);
More about chatting you can see in this article: How do chats work? How can I use my credits or minutes?
Also, please see full AskNebula.com guide here: AskNebula tutorial