Why credits can be used quicker than expected?
The main reason is that each of our astrologers have individual prices per minute rate, depending on their skills and experience. Some of them have 20+ years of experience and can give our users more insights because they have higher level of expertise.
The price is visible on the "Psychics" tab, on the advisor's profile page, where you can find information about a certain astrologer and in the chat at the bottom.
Another reason can be "Autorefill" function. Please refer to this article for details: Why was I charged automatically during chat? What is the "Autorefill" system for?
Nevertheless, if you used the astrologers' service and noticed that your minutes are running out too fast - please let us know about it and send to us the information through the "Submit request" button or using "Contact us" option on the website. We will be able to investigate your case and make sure that your request is resolved as soon as possible.
Here is the information we need to rapidly solve your case:
- description of the problem + screenshot if possible;
- your name (you can check it inside your profile settings on "Personal Information" page)
- your date of birth (please, use the format YYYY-MM-DD),
- the name of an astrologer that you were chatting with;
- date and time of your chat (with your time zone);
More about chatting you can see in this article: How do chats work? How can I use my credits or minutes?
Also, please see full AskNebula.com guide here: AskNebula tutorial