What to do if astrologer have not replied to your questions? Or maybe you have concerns about the quality of the psychic's reading?
You have not to worry about it. We have a big professional support team that can help you to solve all issues related to chats with our advisors. Here is the guide about how our chatting system works: How do chats work? How can I use my credits or minutes?
Astrologer not answered in Messenger:
Anyway, firstly, please check if it was an online chat. If you write your message while the advisor is busy, you will send him a message that will be answered within 48 hours, but usually faster. It happens because astrologer is always focused on the live chats. But if you will start live chat, advisor will be able to see your offline message sent earlier.
Astrologer not answered in Live Chat:
If you encountered some problems during online chat such as "Advisor is not answering" or "The reading was bad", etc. please let us know about it and send to us the information through the "Submit request" button or using "Contact us" option on the website. We will be able to investigate your case and make sure that your request is resolved as soon as possible.
Here is the information we need to rapidly solve your case:
- description of the problem + screenshot if possible;
- your name (you can check it inside your profile settings on "Personal Information" page)
- your date of birth (please, use the format YYYY-MM-DD),
- the name of an astrologer that you were chatting with;
- date and time of your chat (with your time zone);
We are always here, and we are looking forward to your questions to help you if you have any.