This article will contain the following information:
- How users can subscribe to Asknebula website?
- What service receives the user with this subscription?
- How to use your trial credits for chatting with advisors?
- Where user can purchase additional credits for chatting?
- How to cancel website subscription?
How users can subscribe to Asknebula website?
AskNebula's users can access our website subscription by completing quiz(test) from advertisements on social networks such as Instagram, Facebook, TikTok, and others. Here is the example of the link for the test: https://appnebula.co/
After completing this Quiz user can purchase some astrology readings such as Compatibility report, Palmistry reading, Natal chart, etc. Along with these readings, our users accepting a 7-day trial with weekly/monthly/other recurring subscription plan. All our users can see this information on the sales page. Please refer to the screenshots showing this process:
Please note!!! Website subscription cannot be managed through phone settings using App Store or Google Play. It is not an application for it, it is just a website service for web browsers.
|
|
What service receives the user with this subscription?
Every user should have received the email with a link for the report ordered within 30 minutes after the purchase. The report will be in the email with the following subjects depending on the reading purchased:
- Subject: 💙Download your palmistry guide and compatibility report 💙
- Subject: Get your report ✨
Along with this report, every user should receive welcome email about our service. This info will be in emails with these subjects:
- Subject: Welcome to Nebula
- Subject: Subscription Successfully Purchased!
But the main feature and service we provide is our chats with professional consultants. When users accept the trial plan, 150 chat credits will be credited to their accounts.
To use this credits, you should log in to website account. You can find your credentials in the email with this subject: "✨Welcome to Nebula community! Please verify your email ✨" After user can log in to AskNebula website, here is the link: https://asknebula.com/app/login
Below you can find screenshots:
How to use your trial credits for chatting with advisors?
-
Log in to your personal account on the AskNebula.com using credentials from email with subject: "✨Welcome to Nebula community! Please verify your email ✨" Please see the example on the screenshot:
- When you are on the main page, go to the "Psychics" tab and choose your advisor. You can use filters and other information to find the right one, who you like.
- After choosing the advisor, check the availability. If you write your message while the advisor is busy, you will send him a message that will be answered within 48 hours, but usually faster. It happens because astrologer is always focused on the live chats. But if you will start live chat, advisor will be able to see your offline message sent earlier.
- After you will write a message, the chat will begins. Advisor need time to connect to the chat.
- Then you will be able to ask all your questions, give the advisor the information and wait for your answer. Please note that astrologer need some time to give you a good reading, so please do not leave the chat until you receive your answer. When you're done, click the "End Chat" button at the top.
- To find your recent chat, please go to the "Chatroom" tab, and there you will be able to see all your chats.
Where user can purchase additional credits for chatting?
Our users can top their balance from the "Profile" tab or from the live chat directly. Both methods will lead to our sales page where you can choose the pack of credits. Please note that prices can differ.
How to cancel website subscription?
For detailed instructions, please visit this article: How can I cancel my AskNebula subscription?
Our users can cancel their AskNebula website subscription using the following methods:
-
Using cancelation link on AskNebula.com website (Cancelation Link)
-
Article about cancelation in the settings in Nebula mobile app
-
Cancelation functional inside user's AskNebula account on the website
-
Cancelation through customer support (Help Center)
-
Cancelation through PayPal
Every User receives an email with Trial end notification after 6 days of initial purchase, so our users can cancel it before they will be charged for full period. Please see the example on screenshots:
Also, please refer to the following article to know all about AskNebula.com website: AskNebula tutorial